Managed Services is the practice of transferring day-to-day related responsibilities as a strategic method for improved effective and efficient operations with the recipient of these responsibilities being regarded as the IT services provider.
Managed Services means different things to different people because of the broad spectrum of IT services that are being offered in the marketplace.
DNS IT offer Managed Services from our ITIL based Services Catalogue.
The Catalogue covers areas such as Service Desk, End User Computing, Intel/Servers, Messaging, Security and Network Management, Data Centre, Unix & Mainframe, Databases & Applications, Telephony, Client Management, IT Service Management, Backup & Storage, Cloud Computing and Print Management.
"We focus on your business health by reducing your cost structure and risk whilst increasing your service levels.
DNS IT provide innovative technology solutions wrapped in a comprehensive service suite stretching all the way from consultation, design and implementation through to ongoing support and management."
Jonathan Salmon
Managing Director
DNS IT’s philosophy to deliver Managed IT Services is simple. It is based on accountability, innovative solutions with consistent and reliable support.
Our centralised Service Desk automates the handling of any IT support or IT maintenance issue and our multi-skilled team ensures fast resolution. No finger-pointing, no ‘passing the buck’, no complicated processes – just accountability.
Our customer needed to future proof for growth and minimise business risks with a proper Disaster Recovery strategy and a new agile network infrastructure supporting 800 users, 85 sites, 90 servers and 2 data centres.
DNS IT was responsible for the consultation, design, procurement, build and deployment. DNS IT consolidated and centralised with new blade servers, storage area network, virtual services and distributed file systems hosted in a purpose-built data centre.
This new infrastructure is under a Managed Services Agreement with DNS IT.
"I would like to thank you and your team for a job well done over the Australia day weekend when our IT storage infrastructure was upgraded. This task was significant, as dealing with customer data is always tricky. DNS IT project managed the upgrade well. Impressive was the collaboration between third party providers."
Global Manager Information Services,
"DNS IT have supported us in the relocation and establishment of two offices within short timeframes to accommodate over 100 people to meet our specific project needs on the Cross City Tunnel. The planning and support has been first class which resulted in seamless delivery without disruption. The staff at DNS IT are great to work with, nothing is too hard! "
Project Manager,
"DNS IT has been supporting our wide area network and providing integration services to our company for more than 8 years. Their service and commitment to every task has been impeccable."
IT Manager,
"The service provided by DNS IT was professional and reliable. It made the process of moving offices much easier, even enjoyable."
President,
