This unique Financial Services company is a ‘special situation’ investor that has raised over $140 million from institutional and sophisticated investors to provide a combination of turnaround capital and restructuring expertise to under-performing business in Australia and New Zealand.
The existing technology infrastructure was approaching end of life and the lease was about to expire. In addition, the data centre was on-site and the current environment (such as power, air conditioning and fire control) was no longer reliable and was starting to cause regular system outages. There were no disaster recovery services in place to ensure business continuity in case of a major system failure. IT maintenance costs were becoming too expensive.
"For a growing business it was an ongoing problem balancing technology needs with business needs within a limited budget.”
Manager,
Information Services"
The company relied on their company data being available 24/7 in a secure computing environment to both local and remote staff, but that was no longer met in a cost effective manner. They realised that their IT operation was a crucial aspect of their business organisation and integrated into their daily activities. The current situation made them feel vulnerable as well as exposed to unpredictable capital expenditure just to ‘keep the lights on’ and the outdated data centre represented a single point of failure. They needed to have a secure and reliable computing environment that would provide data integrity with a predictable expenditure.
After some extensive investigation, two options were shortlisted; which was either to update their desktops and laptops as well as rebuild the in-house data centre or consider a Managed Services strategy. In the end, the most cost effective option was an innovative Cloud Computing solution wrapped in a comprehensive Managed Services IT services suite. DNS IT came up with a business oriented ‘pay as you grow’ solution that gave the company executives peace of mind with all IT services being delivered from one IT provider.
The company now avoids maintaining and monitoring their own complex infrastructure and is instead focusing on their core competencies with all their technology issues taken care of with a Managed Services Agreement. They no longer need to spend time and resources learning the latest technology trends; that is taken care of by DNS IT who also constantly upgrade services and deploy new technologies in their world class ‘enhanced tier 3’ data centre in Sydney. The data is also backed up at a similar remote data centre to ensure business continuity. All the data centres are located in Australia.
The expenses are funded out of the Operating Budget with a single monthly service fee and capital expenses are avoided. No need to hire expensive IT staff because it is all managed by just one IT services provider, DNS IT. With a ‘pay as you grow’ model the company now has improved business agility supported by a flexible technology model with a fixed monthly invoice.
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"I would like to thank you and your team for a job well done over the Australia day weekend when our IT storage infrastructure was upgraded. This task was significant, as dealing with customer data is always tricky. DNS IT project managed the upgrade well. Impressive was the collaboration between third party providers."
Global Manager Information Services,
"DNS IT have supported us in the relocation and establishment of two offices within short timeframes to accommodate over 100 people to meet our specific project needs on the Cross City Tunnel. The planning and support has been first class which resulted in seamless delivery without disruption. The staff at DNS IT are great to work with, nothing is too hard! "
Project Manager,
"DNS IT has been supporting our wide area network and providing integration services to our company for more than 8 years. Their service and commitment to every task has been impeccable."
IT Manager,
"The service provided by DNS IT was professional and reliable. It made the process of moving offices much easier, even enjoyable."
President,
